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Privacy Policy

Your right to privacy as our customer is highly important to us at AllCityDecor.com. This Privacy Policy is to show you how we collect your information, why we need it, and how we use it.

This Privacy Policy applies to your use of our website ("Site"); to the time of your sharing your information with our sales or service representatives; to any letter or email you send us; to the time you spend on our chat.

Please review this Privacy Policy carefully before submitting your personal information on our site or through our service.

What Information We Collect and How We Use it

The information we collect falls into three general categories:

Information you submit and/or provide to us
Information automatically collected from your use of the Site
Information we collect from third parties

We use your information in a number of ways.

Information you submit and/or provide to us

Your name and contact details (such as your email address, mailing address, phone number, and password)
Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
Your financing information (such as social security number, date of birth, and income)
Your communications history with us (such as service call recordings, chat and instant message- communications with our social media channels)
Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

How we use information you submit and/or provide to us and why we need it:

Account registration: we need your name and contact information to create your online account. This information is necessary to ensure proper service, fulfil your order(s), and perform certain functions on the Site.
Accept payments, fulfill orders, issue refunds: we use your name, shipping and billing information to fulfill our obligations with you; to ship your order; to process payments for your order; and to comply with applicable law.
Financing applications with our financing partners: we gather your financial information on behalf of our financing partners and send that information to them in order to facilitate financing of your purchase of our products.
Communication concerning your account: we use your name and contact information to deliver the necessary account information, order/shipping confirmations, and other notices concerning your account, our Site, or the terms, conditions and policies that apply to them.
Marketing and advertising communication with the customer: we may use your name and contact information to deliver marketing and personalized advertising messages, or to administer referral programs, rewards, sweepstakes, contests, surveys or other promotional content.
Improved user experience: we may use your contact and profile information, the history of your communication with us, and your historical order information to improve and optimize the Site and personalize and customize your experience with us and our Site.
Analytics, training and quality assurance: we may use your information for analyzing and improving our services, training our staff, and for other performance related functions.

Information we collect automatically from your use of the Site

Order history and saved items (such as what you've bought; what you've placed in your shopping cart; or saved)
Log data and device information (such as details concerning your use of the Site, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and search/page/product views or clicks)
Geo-location information (such as IP address, browser information or mobile GPS information)
Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them please see Our Cookie Policy)

How we use information we collect automatically and why we need it:

To provide customer service and post-order functions: we use your order history to fulfill and deliver on our contract with you, process returns and/or cancellations if needed, and to generally provide a great shopping and customer experience.
To analyze and improve user experience: we log and analyze automatically collected information as key performance indicators of our service and our Site.
To offer a secure shopping environment: we use automatically collected information to comply with applicable regulations and laws and to ensure proper measures are in place for safe and secure shopping experience.
Analytics, training and quality assurance: we may use automatically collected information for analyzing and improving our services and Site experience, fraud detection, training our staff, and for other performance related functions.
Marketing and advertising communication: we may use automatically collected information from cookies, pixels and similar technologies to provide the most relevant advertising messages to you.

Data we collect from third parties

Your name and contact details (such as your email address, mailing address, phone number and password)
Social media handles (such as your Facebook or Instagram handle)
Other information (such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site)

How we use information we collect from third parties:

Registration, profile, and shipping address information: we will use data from third party services if you register or login with another service, such as Facebook or Google. We will also use data from third party services such as shipping and contact information if you use payment methods such as Amazon Pay or PayPal to fulfil your orders.
Marketing and advertising communication: we may use data obtained from third parties to deliver marketing and personalized advertising messages, or to administer referral programs, rewards, sweepstakes, contests, surveys or other promotional content.
To provide a secure shopping experience: we may use data obtained from third parties, in conjunction with the information we have about you for fraud prevention and risk assessment functions.

When and How We Share Your Data

Under no circumstances would we sell your data. We only share your data to ensure the Site's functionality, the Service, and related services, and offerings, including customer service and order fulfillment, to you. We share your data with:

Providers that assist us in delivering our products to you, such as suppliers, payment service providers, logistics professionals, and freight companies.
Professional service providers who assist us in running our business, such as marketing firms, software vendors, consultants, and advertising partners.
Companies that are approved by you personally, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your data with third parties only as described in this Our Privacy Policy, with your consent, or as disclosed at the time we collect your data. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

Financing Providers and Your Data

Should you choose to apply for a financing product offered by a financing provider, we may collect some of your financing data on behalf of said provider. We do not store this financing data, except for the data we need to keep in order to provide services to you. We will not use your financing information for any other purpose.

Our Cookie Policy Here and Now

We use cookies when you visit our Site in order to analyze traffic, optimize performance and content, as well as to provide an integrated and more personalized shopping experience for customers. For instance: we will use cookies to help us process the items in your shopping cart. Cookies will also be used to help us understand and appreciate your preferences based on your previous or current Site activity: this will enable us to improve our services. We also use cookies to help us compile aggregate data about site traffic and site interaction: this enables us to offer better Site experiences and tools in the future. Cookies: small text files stored by your Internet browser on your computer. While our cookies may change, we generally use the following types:

Functionality cookies. These allow you to browse the Site and use its features.
Analytics cookies. They allow us to gauge, analyze, and understand how our customers use the Site; as well as to identify ways to improve both its functionality and your shopping experience.
Customer preference cookies. These help us save your preferences or Site settings and make your shopping experience more personalized.
Targeting or advertising cookies. They allow us to deliver digital ads relevant to your shopping experience.

These cookies help us identify and retarget users who whose interest in our products may potentially be engaged.

It is your prerogative to prevent the use of cookies by changing the settings of your web browser so that (a) it does not accept new cookies, (b) informs you about new cookies, or (c) deletes all already received cookies outright. By deleting or disabling future cookies, your user experience may be negatively affected and you might not be able to take advantage of certain functions of our Site.

Direct Marketing and Behavioral Advertising

We may send you, directly, marketing communications and materials by electronic or postal mail, as well as other channels, in order to keep you informed of new products, promotions, and to provide other information we judge as may be of interest to you.

You can request to stop receiving direct marketing messages from us at any time by contacting us here or by clicking any "unsubscribe" link in any marketing message you receive from us. (Note that it may take up to 48 hours to process your request and update our systems. Also note that, should you request that we stop sending you such messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information)).

We may also display specially tailored, interest-based advertising to you on both our Site and some unaffiliated sites. These "targeted" ads are shown to you based on the data from activities on our Site such as product viewing, adding products to your cart or purchasing products on our Site. We do this using a number of digital marketing networks and ad exchanges, and we also employ a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and reputable social networks, such as Google and Facebook.

You can opt-out of receiving some third-party interest-based ads. Alternatively, you could learn more about behavioral advertising, by visiting www.aboutads.info/choices or www.networkadvertising.org/choices.

Please note that, should you opt out of behavioral advertising, you will continue to see ads, the difference being they will no longer be geared to your interests. Also note that deleting browser cookies can only remove the cookie preferences you have made up to that point, so you may need to opt-out function again in the future.

Browser Push Notifications

New visitors to the Site may receive a pop-up prompt asking if they would like to allow or block notifications. Should you choose to allow, you will begin to receive promotional notifications. Conversely, should you choose to block them, you'll be opting out. Should you wish to opt out in the future, you may want to clear your cookies to get the allow/block option again.

Blogs, Reviews, Q&A and Forums

Occasionally, we do offer our customers access to our public blogs, reviews, and Q&A sections of forums. Any info you might provide on those may be read, collected, and used by others (i.e. those who have access to them). In order to request removal of your information from blogs, customer reviews, Q&A sections of forums, please contact us here.

Do note that in certain cases we may not be able to remove your information.

Our Security Measures

The security and privacy of your data is important to us. We implement a number of technical and organizational safeguards to maintain the safety of your personal information. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during Internet transmission. We use a PCI-compliant payment service provider over a secured network.

We do encourage you to take reasonable measures to protect your password and your computer against unauthorized accessing of your account.

Please remember to sign out of your account and close your browser window at the end of the session if and when you use a shared computer in a public place such as a library or an Internet cafe.

Keeping Your Data

For the duration of your having an account with us, we will keep your data for as long as it is necessary to fulfill the purposes for which it was collected or disclosed to you at collection time. We may also keep some of your data as required to meet legal and/or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce Our Terms of Use, or for other permissible purposes.

When there's no longer any need for us to keep your data, we'll either delete it outright or anonymize it so that it can no longer be used to identify you.

Children's Privacy

Our Site and our Service are not geared to children. We do not knowingly collect data from children under the age of 13. If you are a parent or guardian and believe that we have information about your child, please contact us here. To learn more about how to protect your child online, visit the FTC's www.OnGuardOnline.gov.

Information for Visitors from the State of California as well as from Outside these United States

Privacy Rights for California Residents

This Privacy Policy describes the categories of personal data we collect from you; the methods, and business utilization of collecting such personal data; the categories of third parties with whom we may share it; and the rights you have regarding said personal data.

California residents have the right to request that we disclose what personal data is collected by our Site, how it is utilized, disclosed or whether it is being sold.

We do NOT sell your personal information to any third parties without your prior consent.

California residents also have the right to request deletion of their personal data collected or maintained by us. If you wish to request information; or delete your account; or have any regarding our privacy practices and compliance with California law, please contact us here.

Alternatively, you could designate an authorized agent to make a request on your behalf.

Before responding to such a request, we will have to verify your identity by matching any requested identifying information you provide against the information we have.

Under no circumstances will you be subject to discriminatory treatment based on your decision to exercise your privacy rights.

Right to Removal of Posted Information: California Minors

If you are a resident of the State of California who is under 18 years of age and have a registered account on our Site, you have the right to request removal of unwanted information that you have publicly posted on the Site. To request removal of such information, you can contact us here. Upon receiving such a request, we will make sure that the information is not publicly available on the Site, but the information may not be completely or comprehensively removed from our systems and databases.

Visitors from Outside of these United States

The Site is hosted in the United States. Should you be visiting the Site from outside the United States, your information may be transferred to, stored, and processed in the United States in accordance with this Privacy Policy and applicable US laws.

Do note that data protection and other applicable laws of the United States may not be as comprehensive as the corresponding laws or regulations in your country of residence or may otherwise differ from the data protection or consumer protection laws in said country. By using the Site and our Service, you consent to transfer your information to our facilities as described in this Privacy Policy.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time to reflect new ways in which we process your data. Whenever such modifications to this Privacy Policy come into effect, the “Last Updated” date at the top of this page will be revised. Our modified Privacy Policy will be effective immediately upon posting it on the Site. We hereby encourage you periodically to review this page for the latest information on our privacy practices.

How to Contact Us with Questions and Feedback

We welcome questions, comments, and concerns about our Privacy Policy. Please send us any and all feedback in regards to this Privacy Policy or any other issues.

Site Terms of Use

Do visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our Site.

Your Consent

By using our Site, you consent to Our Privacy Policy.